Frequently asked questions

Is it free to use?

Yes. Creating tours, gathering everyone's photos and videos, logs, the marine life guide, and ocean conditions for today and tomorrow are all available on the free plan.

The free plan comes with 5 GB of storage — about 1 hour of 1080p video (about 60 one-minute videos). Videos are saved at 1080p, which is plenty for watching on a smartphone. Each video can be up to 60 seconds long, with up to 10 videos per tour. For those who want to keep more, there is the paid Plus plan (monthly or yearly). Free plan vs. Plus

Can I use it on Android?

Yes. You can download it from the App Store for iPhone (iOS 15.1 or later) and from Google Play for Android (7.0 or later). It is an app for smartphones.

Can I use it if the people I dove with don't have the app?

Yes. You can add them to the tour members by name only, and that name is kept as a dive participant or buddy. If they install the app later and join the tour, you can link that name to their account.

Does the quality of photos and videos go down?

On the free plan, photos are resized to 2,048 pixels on the long side and videos are saved at 1080p. Both are plenty for viewing on a smartphone.

With Plus, photos are saved in their original quality. For videos shot in 4K or similar, you can also keep the original in addition to the 1080p version used for playback.

Who can see the photos and videos in a tour?

The person who posts them chooses from the following four. The further down the list, the more people can see them.

The default is "Everyone". You can change it under "Default visibility" in the app settings, and you can also set it for each tour. Only the person who posted can change the visibility later.

A video won't play

Right after uploading, the file for playback may still be in preparation. Wait a little and open it again.

If you see "Couldn't play this video", tap "Retry". If it fails at "High" quality, switch to "Standard" on the same screen.

How much storage do I get?

The free plan has 5 GB (about 1 hour of 1080p video), and Plus has 50 GB (about 10 hours). Only what you post counts; photos and videos uploaded by your buddies don't count toward your storage.

You can see how much you are using below your profile on the Profile tab. Once you reach the limit, you can't add anything new, so delete photos and videos you no longer need, or switch to Plus.

Marine life suggestions don't appear, or are wrong

Open a photo or video you uploaded and tap "Creatures" to see suggestions at the top. Suggestions appear when a dive site is set and a fish is in the shot. Nudibranchs, shrimp and crabs, sea turtles and the like are not covered. The first time you use it, about 300 MB of data is downloaded to your device (automatically on Wi-Fi). It is not available on iPhones running a version earlier than iOS 17 or on Android devices with little memory.

Suggestions are only a guide, so if one is wrong, search and choose again. Marine life suggestions are a Plus feature, but they are free to use until March 31, 2027.

Please add a species that isn't in the guide

In the app, choose "Add a marine life" in "Contact Us", or send it from "Request a new species", which appears when a marine life search finds nothing. Including the name (Japanese, English or scientific) and where you saw it helps us check.

We will review what you send and add the species we can include in the guide. Once it is added, we will let you know through Contact Us.

A dive site is missing, or its information is wrong

Send it from "Request a new site", which appears when a search finds nothing, or from "…" at the top right of the site screen → "Request a correction". Enter the name and drop a pin at the location on the map.

You can create the dive points within a site yourself (e.g. the bay at Osezaki) on the dive record screen.

What can I do with Plus?

With Plus, you can:

• Get 50 GB of storage (about 10 hours of 1080p video)
• Save photos in their original quality
• Keep the originals of videos shot in 4K and more
• Upload videos with no limits on length or number
• Get suggestions for the marine life in your shots (also free on the free plan until March 31, 2027)
• See ocean conditions up to 14 days ahead (waves and swell up to 8 days ahead)
• Remove the Diverie logo from the photos and videos you share
• Save photos and videos offline

Prices are the amounts shown on the App Store and Google Play, with monthly and yearly options. Free plan vs. Plus

I bought Plus, but it isn't active

Tap "Restore Purchases" on the plan card at the very top of the app settings. Purchases are tied to the Diverie account you are signed in to, so also check that you are signed in with the same account you used when you bought it.

I want to cancel Plus

On iPhone, turn off auto-renewal from "Subscriptions" in your App Store account settings; on Android, from "Subscriptions" in Google Play. You can also open these from "Manage plan" in the app settings.

Deleting your account does not stop auto-renewal, so cancel before you delete your account.

What happens to my photos and videos if I delete my account?

When you delete your account, you can choose "Keep photos and videos for your dive buddies" or "Delete all photos and videos too". If you keep them, the buddies you dove with can still see them, and the poster is shown as a deleted user. Anything set to "Only me" is deleted.

Your logs (My Log) and profile are deleted and cannot be restored. Even after you delete your account, you can delete the photos and videos you kept from the Delete photos left after deleting your account page. What else is deleted or kept besides photos and videos is summarized on the Account Deletion page.

If you use Plus, cancel it before deleting your account. Deleting your account does not stop auto-renewal.

I want to change the display language or units

In your device settings, you can switch the language of the app alone between 日本語 and English. On iPhone, go to Settings → Diverie → Language; on Android (13 or later), Settings → Apps → Diverie → Language.

For units, switch between "m · °C" and "ft · °F" under "Units" in the app settings.